ff99 believes that gambling should always be fun, never a source of stress or financial harm. We provide every player in Bangladesh with the tools, information, and support needed to stay in control of their gaming on ff99.
Every ff99 player in Bangladesh has access to these responsible gaming features — free, always available, and easy to activate.
Set a daily, weekly, or monthly deposit cap on your ff99 account. Once your limit is reached, ff99 will not allow further deposits until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Define the maximum amount you are comfortable losing on ff99 in a given period. When your loss limit is hit, ff99 will pause your ability to place further bets until the limit period expires. This tool is especially useful for players who want a hard boundary on their spending.
ff99 lets you set session time alerts so you receive a notification after playing for a chosen duration. It is easy to lose track of time when you are enjoying a game — these reminders help you stay aware of how long you have been playing and decide whether to take a break.
If you feel you need a short break from ff99, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your ff99 account will be temporarily suspended and you will not be able to log in, deposit, or place bets. The cool-off cannot be reversed once activated.
For players who need a longer break, ff99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is a serious commitment — once activated, it cannot be reversed during the chosen period. Contact ff99 support to request self-exclusion at any time.
ff99 gives you full visibility of your account history — deposits, withdrawals, bets placed, games played, and time spent on ff99. Reviewing your activity regularly is one of the simplest ways to stay in control of your gambling habits and spot any patterns that concern you.
Gambling becomes a problem when it stops being fun and starts affecting your daily life. Recognising the early signs is the first step toward getting back in control.
Problem gambling does not always look the same for everyone. Some players spend more than they planned; others chase losses hoping to win back what they lost. Some hide their gambling from family members; others feel anxious or irritable when they are not playing on ff99 or any other platform. None of these feelings are something to be ashamed of — they are recognised signs that support may be helpful.
ff99 monitors account activity for patterns that may indicate a player is struggling. If our team identifies concerning behaviour, we may reach out to offer support tools or information. This is not about restricting your enjoyment — it is about making sure ff99 remains a safe and positive experience for every player in Bangladesh.
Continuing to play on ff99 or elsewhere specifically to win back money you have already lost is one of the clearest signs of problem gambling. Each session should be treated independently — chasing losses rarely ends well and often leads to larger losses.
Using money set aside for rent, food, bills, or family needs to fund gambling on ff99 is a serious warning sign. Gambling should only ever be done with discretionary income — money left over after all essential expenses are covered.
If you feel the need to hide how much time or money you spend on ff99 from your family or friends, that secrecy itself is worth paying attention to. Healthy gambling is something you can be open about without anxiety.
Using ff99 or any gambling platform as a way to cope with stress, anxiety, depression, or personal problems is a pattern that can quickly escalate. Gambling is entertainment — it is not a solution to life's difficulties.
Tick any statements that apply to your gambling behaviour over the past 30 days. This is not a clinical assessment — it is a simple way to reflect on your habits.
ff99 is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. Responsible gaming is not a box-ticking exercise for ff99 — it is a core part of how we operate. We believe that the long-term success of ff99 depends on players who enjoy the platform sustainably, not players who are harmed by it.
This means ff99 actively invests in player protection tools, trains our support team to identify and respond to signs of problem gambling, and maintains a strict minimum age policy. We also monitor account activity for patterns that may indicate a player is experiencing difficulties, and we will always prioritise player welfare over short-term revenue.
Responsible gaming at ff99 is a shared responsibility. We provide the tools and information; you make the choices. Together, we can make sure that playing on ff99 stays fun, stays affordable, and stays within your control.
ff99's core responsible gaming principle: Gambling is entertainment. It should never be seen as a way to make money, solve financial problems, or escape from stress. If it stops being fun, it is time to use the tools ff99 provides or take a break.
ff99 operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, or play any game on ff99. Age verification is a mandatory step in the ff99 registration process, and additional verification may be requested before a withdrawal is processed.
ff99 uses a combination of automated checks and manual review to verify the age of players. If a player cannot provide satisfactory proof of age, their account will be suspended until verification is complete. Any account found to belong to a person under 18 will be closed immediately and all funds returned to the payment source where possible.
All responsible gaming tools on ff99 are available directly through your account settings or by contacting ff99 support via live chat. Here is how to access and use each tool:
Log in to your ff99 account, go to Account Settings, and select Responsible Gaming. Choose daily, weekly, or monthly limit and enter your preferred amount. The limit activates immediately. To increase a limit, a 24-hour waiting period applies.
In the Responsible Gaming section of your ff99 account settings, select Cool-Off and choose your preferred duration (24 hours, 7 days, or 30 days). Your account will be suspended immediately. You will not receive any promotional communications during this period.
Self-exclusion must be requested through ff99 support via live chat or email at [email protected]. Tell the support agent you wish to self-exclude and specify your preferred duration. The exclusion will be applied to your account within 24 hours of your request.
In Account Settings under Responsible Gaming, enable session reminders and set your preferred alert interval (e.g., every 60 minutes). ff99 will display a notification on screen when your session reaches the chosen duration, giving you a natural moment to pause and decide whether to continue.
ff99 takes extra care to identify and support players who may be in a vulnerable situation. Our support team is trained to recognise signs of distress or problem gambling during interactions, and our systems flag accounts that show patterns associated with harmful gambling behaviour — such as rapidly increasing deposit frequency, large deposits following a period of inactivity, or repeated attempts to reverse a cool-off request.
When ff99 identifies a potentially vulnerable player, we may take one or more of the following steps:
ff99 will never use high-pressure tactics, bonus offers, or promotional messages to encourage a player who has shown signs of problem gambling to continue playing. Player welfare always comes first.
Every member of the ff99 customer support team receives training in responsible gaming awareness before they begin handling player interactions. This training covers how to recognise the signs of problem gambling in player communications, how to respond with empathy and without judgment, and how to guide players toward the appropriate tools or support resources.
ff99 support staff are not counsellors, and they will not attempt to provide clinical advice. Their role is to listen, provide information about ff99's responsible gaming tools, and — where appropriate — refer players to professional support services. All responsible gaming interactions are handled with complete confidentiality.
ff99 is committed to advertising its services responsibly. Our marketing materials are designed to appeal to adults who choose to gamble for entertainment, not to encourage excessive gambling or target vulnerable individuals. ff99 advertising will never:
If you have opted out of marketing communications from ff99, you will not receive promotional emails, SMS messages, or push notifications. You can manage your communication preferences in your ff99 account settings or by contacting support.
If you feel that gambling is having a negative impact on your life or the life of someone you care about, please reach out for support. ff99 support is available 24/7 via live chat and email at [email protected]. Our team can help you activate any of the responsible gaming tools described on this page and will treat your situation with complete respect and confidentiality.
You can also visit the ff99 FAQ page for answers to common questions about responsible gaming tools and how to use them. If you need to review the full terms that govern your ff99 account, visit the Terms and Conditions page.
Remember: Reaching out is a sign of strength, not weakness. ff99 is here to help you enjoy gaming safely — and if you need a break, we will support that decision without question. Your wellbeing matters more to us than your next deposit.